I have unlocked my drive using my user password. when the entering master password you have to make sure its the correct one. Master password can be find in the internet. if the security level is high drive can be unlocked by using the HDD master password & user password. Note: if the security level is maximum drive only can unlock by using the user password. will shows the all partitions and the data that you have stored in the drive. in the passport panel, will shows in the security category is off.
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